Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all paid subscriptions of Pass Point, the cloud-based visitor management software operated by TECHAOT TECHNOLOGIES (GSTIN 24AAXFT4263D1ZX), Surat, Gujarat, India, purchased through www.getpasspoint.com or the Pass Point web app.

It forms part of our Terms & Conditions. Online payments are processed securely by our payment gateway partner, Razorpay. We never store your card or bank details.

• Every new organisation gets a 14-day free trial. No credit card or payment is needed to start it.
• You are never charged automatically when the trial ends. To continue, you choose a plan and pay for it yourself.
• Because the trial is free, there is nothing to refund or cancel for a trial account.

• Paid plans are billed in advance, per site, on a monthly or yearly cycle, at the prices shown on our pricing page at the time of purchase.
• Prices in INR are inclusive of applicable taxes (GST). The invoice for every payment is available in your billing history under Settings → Payments.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• If a renewal payment fails, we will notify you and retry. Unpaid accounts may be suspended as described in our Terms & Conditions.

• You can cancel at any time. In the Pass Point web app go to Settings → Payments, or email us at contact@getpasspoint.com from your registered email address.
• Cancellation stops all future renewals. You will not be charged again.
• Your plan stays active until the end of the billing period you have already paid for. Paid access ends after that date.
• You can export your visitor records for 30 days after the subscription ends, before data is deleted (subject to any legal retention requirements).

Because you can try Pass Point free for 14 days before paying, subscription fees for a billing period that has already started are non-refundable, including partially used months or years and unused sites.

We will give a full refund of the affected amount when:

• you were charged twice for the same subscription or invoice (duplicate payment);
• you were charged after cancelling before the renewal date;
• the payment was successful but your plan was not activated, and we could not fix it within 7 days of you reporting it;
• a refund is required under applicable law.

Email contact@getpasspoint.com within 30 days of the payment, with:

• your organisation name and registered email address;
• the invoice number or Razorpay payment ID;
• the reason for the refund request.

We acknowledge every request within 2 working days and confirm our decision within 7 working days.

• Approved refunds are made to the original payment method (card, UPI, net banking or wallet) through Razorpay.
• Refunds are initiated within 2 working days of approval and normally reach your account within 5–7 working days, depending on your bank.
• We do not charge any fee for processing a refund.

If you see a charge you do not recognise, please contact us first. We can usually resolve it faster than a bank chargeback. Accounts with an open chargeback may be suspended until the dispute is resolved.